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Customer service & FAQ

Do you have questions or announcements regarding your order? Send an e-mail preferably to: [email protected] or you can fill in the contact form on the right. Please mention your name and address. Your e-mail message will, in principle, be processed within a few days, but you will not receive a reply by e-mail to every e-mail message; other reactions are also possible.

You can also call us on telephone number + 31-84-8773772 and leave a voicemail, then start your report with your name, order number and e-mail address. We will send you an email back.

1.1 Can I pick up my purchase at the CoverHoesjes.nl?
CoverHoesjes.nl has no possibility to have the purchases collected at a location. We do not have a physical store. All orders are sent from our depot in Assendelft.

1.2 What are the delivery times for the CoverHoesjes.nl?
Your order is usually shipped within 1 business day if it is ordered on workdays before 5 p.m. to the address you provided. This may take longer for orders outside the Netherlands. If a different delivery time applies, this will be stated with the product on the site.

1.3 Where can I go for questions about returning my purchase?
If your item is defective or you need help you can contact us by mail. [email protected]
Returns without permission will not be processed.

1.4 Can I return my product?
According to the generally applicable conditions there are situations in which you can return your products after consultation with our customer service.

1.5 My product is defective or not functioning properly, what should I do now?
If you have a problem with the functioning of your purchase, we request you to contact us by mail via [email protected] where we would like to help you further.

1.6 Can I still cancel my order after payment?
If you unexpectedly wish to cancel your order, you can always request it from us at [email protected] There is a possibility to cancel an order in different situations, in which we use the General Terms and Conditions, but also customer satisfaction is very important to us.

1.7 What is the bank account, Chamber of Commerce and VAT number of CoverHoesjes.nl?
The IBAN number of the CoverHoesjes.nl is: NL40ABNA0547857586 and is in the name of Inspirar Media.
Chamber of Commerce number: 63164515
and VAT number: 855119962B01

1.8 If I need a VAT invoice or copy invoice, is that possible?
You will always receive an invoice automatically when you have placed an order. If you wish to receive a copy of the invoice, you can always request it from us via email [email protected]

1.9 Why is my order on hold?
If your order is on hold, this means that the order is being prepared for shipment. If the order is sent you will receive a message here

1.10 Is your question not listed?
You can contact us via the contact form on the right of this page.

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Leder van hoogwaardig kwaliteit
Gratis Verzending! (Binnen NL)
Worldwide Shipping
Optie tot Personalisatie